Repair Your Credit

Learn about credit
reports, how to repair inaccuracies and where
to order your credit

When you apply for a personal loan,
credit card, or mortgage, your lender usually orders a report that
contains information about your credit file. This allows them to
look at other personal information in addition to the data you’ve
already supplied them in the credit application.

What is a Credit Report?

A credit report is simply a document that outlines your credit
history. The report contains details of your last residence,
employment history, payment history, whether you’ve declared
bankruptcy, and other personal information relative to your

Credit reports are made available by what’s known as a
"consumer reporting agencies" and the most common type
is a credit bureau. By collecting important personal financial
data, they make your credit history available to lenders, credit
card companies, insurance companies, department stores, employers
[with your consent], mortgage companies, and even landlords.

Credit bureaus make a profit by collecting and selling your
personal information. They comb public records to see if you have
any previous foreclosures, tax liens, or court judgments against
you. They combine this information with your payment habits to
form a summary of your credit history. Creditors or lenders then
evaluate your report and determine if you meet the right criteria
to qualify. 

When should I check it?

Your ability to get a loan or other credit rests on the accuracy
of this report – so it’s recommended that you get a copy of your
report at least once a year to make sure your credit information
is correct.

Generally, if you’re thinking of buying a new home, car, or maybe
applying for a new credit card, taking a peek at your credit
report beforehand isn’t such a bad idea. As a matter of fact, it
will give you an opportunity to correct mistakes or at least
lighten the amount of damage that could be done to your credit.

How do I order a credit report?

You can get a copy of your credit report from one of the three
major credit bureaus listed below.

Your report will usually include the following: credit inquiries,
bankruptcies, payment history, previous creditors, credit account
information, personal identifying information, and any other
information related to your credit history. The pricing per copy
is variable, depending on the reporting agency.

If you’ve
1)  been denied credit because of information in your credit
     (request within 60 days of denial)
2)  you receive public assistance
3)  you’re unemployed and intend to apply for a job
4)  your report is inaccurate due to fraud
5)  you’re a resident of a qualified state, or
6)  you haven’t requested a copy in the previous 12 months,
you may
     be entitled to a free copy of your credit

Include the following with your request:

Full name (including Jr., Sr., II)
Spouse’s first name (if married)
Social security number
Current and previous addresses within the last five years
Current employment information
Telephone number (home)
Date of birth
Any fees

Credit Bureaus

Contact each of the three major
credit bureaus:


To order your report, call: 800-685-1111
or write: P.O. Box 740241, Atlanta, GA 30374-0241

report fraud, call: 800-525-6285 and write:
P.O. Box 740241, Atlanta, GA 30374-0241
Hearing impaired call 1-800-255-0056 and ask the operator to call
the Auto Disclosure Line at 1-800-685-1111 to request a copy of your


To order your report, call: 888-EXPERIAN (397-3742)
or write: P.O. Box 2002, Allen TX 75013

report fraud, call: 888-EXPERIAN (397-3742)
or write: P.O. Box 9530, Allen TX 75013
TDD: 1-800-972-0322

Union –

To order your report, call: 800-8884213
or write: P.O. Box 1000, Chester, PA 19022

report fraud, call: 800-680-7289 and write:
Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92634
TDD: 1-877-553-7803

There are also a number of smaller bureaus or "local
affiliates" who can retrieve your credit report. They receive
information from one of the major bureaus listed above.

We recommend these online agencies:


Financial Terms

Terms To Know

ATM Card:
A card used in an automated teller machine (ATM) which may access a
credit or a debit account to complete banking inquiries and fund
transfers between accounts.

Affinity Card:
A credit card endorsed by groups such as colleges, sports teams,
professional organizations, or special interest groups that are
offered to their alumni, fans or members. Typically, use of the credit
card gives financial benefit to the endorsing organization.

Annual Percentage Rate:
Often referred as the "APR", this shows how much credit will
cost you on a yearly basis.
Annual Fee: The annual cost of membership to a particular credit card
account. Most banks now have products without annual fees.

The status of being legally declared unable to pay your debts as they
become due. Federal bankruptcy laws have been enacted which allow a
person or organization to liquidate their assets to pay a reduced
amount to their creditors or which allow the rehabilitation of the
debtor by requiring creditors to accept reduced payments from future
earnings of the debtor. A declaration of bankruptcy will remain on a
person’s credit report for at least 10 years and in some cases
indefinitely. Declaring bankruptcy is generally considered a last

Balance Computation Methods:
Credit card issuers assess finance charges by applying the APR to a
balance. There are several methods for determining your balance. Two
of the most frequently used balance methods are as follows:
*Average Daily Balance Method – This balance is figured by
adding the outstanding balance and deducting payments and credits for
each day in the billing cycle, and then dividing by the number of days
in the billing cycle. Some credit card issuers include new
transactions in this calculation while others exclude new
*Two-Cycle (or Double-Cycle) Average Daily Balance Method – This
balance is calculated by taking the sum of the average daily balances
for two billing cycles. The first balance is for the current billing
cycle and the second balance is for the previous billing cycle.

Billing Cycle:
The length of time between billing statements. A billing cycle is
typically 30 days but because of weekends, holidays, and the variance
in the number of days in a month, a billing cycle may be as short as
27 days and as long as 33 days.

Business Card (Business Credit Card):
A bookkeeping and tax preparation tool for many businesses, these
credit cards are generally issued to corporate executives or business
owners. They make it easy to keep business expenses separate from
personal charges.

Charge Card:
Unlike revolving credit cards, charge cards must be paid in full every
month. The American Express card is an example of a charge card.

Chip Card:
There are various types of Chip Cards, sometimes called Smart Cards.
Electronic chips allow these cards to function in different ways: as
credit cards, debit cards, frequent buyer or rewards program cards,
I.D. cards, or any combination. Many college I.D. cards are chip
cards. These may or may not be credit cards.

Co-Branded Card:
A credit card sponsored by both the issuing bank and a retail
organization such as a department store or an airline. Cardholders
benefit through account enhancements that allow discounts or free
merchandise from the sponsoring merchant based on account usage.
Consumer Credit Counseling Service (CCCS): This is a non-profit
organization that has helped thousands of people get out of debt. CCCS
counselors can advise you on how to develop a budget you can live
with, and can be invaluable in helping you negotiate repayment plans
with your creditors. This service is confidential. To contact the CCCS,
call 1-800-388-2227.

Credit Bureau:
Credit Bureaus collect and report vital facts about your financial
habits; for instance, whether or not you pay your bills on time. These
facts are then compiled into a "credit report," which can be
accessed by potential creditors, employers, etc. The three major
credit reporting agencies are Equifax, Experian and TransUnion You can
contact them at the addresses below.

Equifax Information Service Center
P.O. Box 740241
Atlanta, GA 30374-0241

Trans Union LLC
Consumer Disclosure Center
P.O. Box 390
Springfield, PA 19064-0390

P.O. Box 2104
Allen, TX 75013-2140
1-888 EXPERIAN (888 397 3742)

Credit Card:
Unlike charge cards, these cards allow you to "revolve" your
charges; that is, carry over portions of your balance from month to
month. However, if you do not pay your balance in full, you’ll be
assessed finance charges. To protect your credit rating, be sure to
pay at least the minimum amount due by the payment due date.

Credit Card Insurance:
This insurance protects you if you are unable to pay your credit card
bills because of illness, unemployment, or other severe conditions.
Under these circumstances, the insurance provider will pay your
minimum payments.

Credit Line:
When you receive a new credit card, you’re usually issued a set
"credit line." That amount is the most you can charge on
your account. Under some circumstances, your card issuer may increase
or decrease your credit line.

Credit Report:
This is record of your credit history. It shows whether you pay your
bills on time, how much debt you have, etc. Your report is compiled by
credit bureaus and released to lenders and others.

Debit Card:
A convenient way to "pay as you go," this enhanced card
subtracts money from your account when you use it to make a purchase
or get cash.

Equal Credit Opportunity Act
(Implemented by
Federal Reserve Regulation B):

This federal law protects your rights against being denied credit
because of sex, race, color, age, national origin, or religion. It
also guarantees your right to have credit in your given name or your
married name, the right to know why if your credit application is
rejected and the right to have someone other than your spouse co-sign
for you.

Fair Credit Billing Act:
This federal act protects many important credit rights, including your
rights to dispute billing errors, unauthorized use of your account,
and charges for unsatisfactory goods and services.

Finance Charge:
The total cost of credit including service fees, late fees,
transaction fees, and other charges.

Fixed APR:
Unlike a "Variable APR," this type of APR does not change
based on changes in an index.

Grace Period:
If you have a credit card, a "grace period" means the period
of time your issuer doesn’t charge you interest on purchases. Be sure
to read the fine print, though. Some credit card issuers give you a
grace period only if your account is paid up and doesn’t have a
balance carried over from the previous month.

Interest Rate:
Credit is not free! When you use money provided by a bank or financial
institution, the interest rate reflects the amount they charge you for
that service.

Introductory APR:
This is a temporary, usually low, interest rate (expressed as a yearly
rate) offered by providers to "introduce" you to their
services. It will usually go up after a certain amount of time.

(London interbank offered rates):

Five major London banks daily determine these fixed rates for specific
maturities. What does this mean to you? LIBOR may be used by some
banks instead of the Prime Rate to set Annual Percentage Rates.

Minimum Payment:
You’ll see this on your credit card statement. It’s the lowest amount
you can pay every month, based on that month’s balance at the time of

Performance (or Risk Based) APR:
A performance APR is similar to a variable APR but it is based on your
payment performance. There is a standard APR when you open the account
but that APR will increase if you are late making a payment. If you
are late making a payment more than once within a specified time
period (usually between 6 and 12 months) the APR may increase again.
If the APR has gone up because of a late payment or late payments it
may go back to the standard APR if you are not late on your payments
for a certain period of time (typically one year).

Previous Balance:
How much you owed your card issuer at the end of your last billing

Prime Rate:
"Prime" means "best," and this rate is what banks
charge their best commercial customers for loans. The Prime changes
often, is reported daily in the Wall Street Journal, and is used as a
reference point for many businesses. For instance, the Prime Rate is
used by some financial institutions to set the APR for credit cards.

Unlike interest or fees, the "principal" reflects the actual
dollar amount of the purchases you made, or the balance that remains
on your loan or credit card account.

Purchasing Card:
A real convenience for businesses, this card eliminates the need for
time-consuming purchase orders. A company simply places orders
directly with suppliers and charges them to the card. Usually used for
purchases of $5,000 or less.

Secured Card:
A great "first credit card" or way to re-establish your
credit rating, this kind of card is "secured" by money you
deposit in a designated savings account. For instance, if you deposit
$500, your credit card limit generally will be for that amount. If for
some reason you cannot pay your credit card bills, your credit card
issuer will be paid from the savings account.

Smart Card:
see Chip Card.

Transaction Fees:
Fees which are charged when you make certain types of transactions.
Transaction fees are typically assessed on cash advances and cash-like
transactions such as money orders, wire transfers, and casino gaming

Truth in Lending Act
(Implemented by Federal Reserve Regulation Z):

This federal law protects you by making sure lenders tell you about
the costs, terms, and conditions at the time they offer you a loan or
credit card.

Variable APR:
The Variable Annual Percentage Rate (expressed in yearly terms)
fluctuates based on an index such as the Prime Rate or LIBOR.