You know the old 80-20 rule? There are many variations to this, it can be that 80% of your income is form 20% of your customers or as it turns out that in many cases 80% of your attention goes to 20% of your work. While the second is not necessarily a bad thing, when the 20% is just crisis management and dealing with problems, you know something is not running as efficiently as it should.
The problem is usually due to the lack of planning ahead. When things run smoothly we don’t think about how they can go wrong. I’ve come across so many cases where businesses wasted entire days due to a lost data crisis as a result of a computer crash. No one bothered to back up their data since such a thing never happened to them before. This kind of thinking leads to the 80-20 situation we mentioned before. Smarter organizations would have the insight to invest in an online backup solution which would have then back up and running within hours rather than spend days perhaps taking a loss due to impossible to recover data.
